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AppFolio

  • 70 Castilian Dr. Goleta, CA 93117
  • +1 866-648-1536
Appfolio Logo
Appfolio Logo

AppFolio is a software provider and a business partner, dedicated to the success of their customers. With 7 million units under management, the company has received awards such as "2021 Fortune Fastest Growing Companies" and "GlassDoor 2022 Best Places to Work." AppFolio prioritizes customer success through its intuitive platform and award-winning customer service. The company is committed to customer-driven innovation and invests in both its team and product to provide a seamless solution. The team is focused on building long-term partnerships with their customers through a smooth onboarding process and access to product knowledge resources and training.

AppFolio is a property management software with a focus on customer success. It offers features such as industry-leading AI, an intuitive platform, robust accounting and reporting, curated integrations, and remarkable service. The software also has tools for communications & service, accounting & reporting, maintenance & efficiency, staffing & training, management & growth, and marketing & leasing. AppFolio Property Manager Plus is a custom-built solution for complex businesses managing thousands of units. The software serves diverse portfolios, including Residential, Community Associations, and Commercial Properties.

AppFolio offers two pricing plans for property management software: Core and Plus. Core is designed for small to mid-sized portfolios and costs $1.40 per unit per month with a minimum monthly fee of $280. The minimum portfolio size for implementation is 50 units. Plus is designed for portfolios managing 1,000+ units and costs $3 per unit per month with a minimum monthly fee of $1,500. The minimum portfolio size for implementation is 500 units. Onboarding fee is based on the portfolio size. AppFolio is more than just a software vendor and provides a team for support during the onboarding process. Customers can expect to maintain productivity, receive on-call implementation and onboarding specialists, and access to product training and guided tutorials.

About AppFolio

AppFolio is a software provider and a business partner, dedicated to the success of their customers. With 7 million units under management, the company has received awards such as “2021 Fortune Fastest Growing Companies” and “GlassDoor 2022 Best Places to Work.” AppFolio prioritizes customer success through its intuitive platform and award-winning customer service. The company is committed to customer-driven innovation and invests in both its team and product to provide a seamless solution. The team is focused on building long-term partnerships with their customers through a smooth onboarding process and access to product knowledge resources and training.

AppFolio Features

AppFolio is a property management software with a focus on customer success. It offers features such as industry-leading AI, an intuitive platform, robust accounting and reporting, curated integrations, and remarkable service. The software also has tools for communications & service, accounting & reporting, maintenance & efficiency, staffing & training, management & growth, and marketing & leasing. AppFolio Property Manager Plus is a custom-built solution for complex businesses managing thousands of units. The software serves diverse portfolios, including Residential, Community Associations, and Commercial Properties.

AppFolio Pricing

AppFolio offers two pricing plans for property management software: Core and Plus. Core is designed for small to mid-sized portfolios and costs $1.40 per unit per month with a minimum monthly fee of $280. The minimum portfolio size for implementation is 50 units. Plus is designed for portfolios managing 1,000+ units and costs $3 per unit per month with a minimum monthly fee of $1,500. The minimum portfolio size for implementation is 500 units. Onboarding fee is based on the portfolio size. AppFolio is more than just a software vendor and provides a team for support during the onboarding process. Customers can expect to maintain productivity, receive on-call implementation and onboarding specialists, and access to product training and guided tutorials.

Can a virtual assistant use AppFolio to assist a property management business?

A property management virtual assistant can perform a wide range of tasks using AppFolio to assist a property management business, including:

  • Data Entry: Entering and maintaining tenant information, rental property details, lease agreements, and other relevant data in the system.
  • Maintenance Coordination: Scheduling and coordinating maintenance tasks, tracking service requests, and work orders.
  • Financial Management: Managing financial tasks such as rent payments, invoicing, payment processing, and financial reporting.
  • Marketing and Advertising: Marketing available rental properties and advertising them to attract potential tenants.
  • Customer Communication: Responding to tenant inquiries and concerns, communicating with tenants, and resolving any issues that may arise.
  • Onboarding Support: Assisting in the onboarding process by providing training and support to new users, ensuring they are able to effectively use the system.
  • Reporting: Generating and analyzing reports to support business decision making and track performance metrics.
  • Automation: Automating routine tasks such as rent reminders and late payment notifications, which can save time and increase efficiency.

By leveraging AppFolio’s features, a virtual assistant can help streamline and optimize various processes in a property management business, reducing workload and freeing up time for other important tasks.

AppFolio Reviews

AppFolio Reviews

Jenny D.
Jenny D.
★★★★★
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I have worked at AppFolio for four years and absolutely love it!
Dan M.
Dan M.
★★★★★
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My company has been an AppFolio customer for over 6 years. Since the beginning, I've found their customer service to be outstanding. We don't send in a lot of help requests, but the ones we send are responded to promptly. I've found their product development team to be very interested in my point of view and experience, and I've been able to give feedback on in-process feature changes. Additionally, there is not upcharge for ACH payments or extra functionality. It's all included in the software. I'm very pleased with the software and service, and I'm excited to see what features they add next.
John B.
John B.
★★★★★
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Our firm has worked with Appfolio for 8+ years and we continue to be impressed not only by their outstanding products for the Property Management industry, but also by their excellent customer service and their fantastic, always positive, attitude in the process. Excellent product. Excellent people. I continue recommend Appfolio without reservation.
Neil C.
Neil C.
★★★★★
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My property management company has used AppFolio for almost a decade and our company growth is greatly attributed to AppFolio. The software is great for management companies, but also for our clients and perhaps most importantly our tenants. Our tenants can see their balance, make rent payments, and report maintenance issues. We also connect to our tenants via text and e-mail. A great company who has a great product.
Emma P.
Emma P.
★★★★★
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I appreciate having an auto pay set up on my rent so I never miss a payment. It’s convenient that our property managers can text us to let us know updates on maintenance requests. It is awesome that we can submit maintenance requests with attachments and photos without having to call.
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