Tash Poole from BoxBrownie | Successful Offshoring Story

Tash Poole – Business Success Story

BoxBrownie

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Real Estate Marketing
Tash Poole – Customer Service Manager

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Location
Global

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Service
Real Estate Marketing

It is not just about the team it is about the operations that underpin it

Customer Service for every business is extremely important and when you have a business that operates 24/7 the need is even higher whoever the solution is a very expensive one. They were looking for a cost-effective solution that delivered quality every hour of the day and every day if the year. When you have a team of 16 team members working from another country an integral part of manage them team is having a top-notch service provider to ensure it is always switched on.

Check out Tash’s Success Story

We needed the right provider and that what we found

My name is Tash and I’m the Customer Service Manager at Box Brownie.com. We’re a real estate photo editing company and we have a team of customer service representatives at Shore Agents. We started with two team members a year and a half ago and we now have a team of 16. They’re doing wonderful and the whole process at Shore Agents has been amazing from recruitment to processing to on boarding and HR and everything in between. So we’re really happy that we’ve connected with Shore Agents.

OpenQ

We started with two team members a year and a half ago and we now have a team of 16.

OpenQ

ShoreAgents Solution

We have provided a Self-Managed solution where Tash is in total control of her large customer service team. They are her team in our office on our self-managed offshore model

BoxBrownie Offshore Employee

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