The Challenges of Outsourcing in Your Real Estate Business

Now let’s talk about some of the challenges that you may find when outsourcing in your real estate business.

The first thing that I can think of that is going to be a huge change to the way that you are doing business currently is when training or mentoring staff. When they are sitting in your own office, it can be very easy if you would like to train them or show them something. You can have them on the shoulder and show them the tasks that you’re wishing for them to complete. You can monitor them. You can mentor them. You can make sure they’re at the desk. You can make sure that they’re producing. However, if you’re hiring a team off shore, some of these challenges you will face come in line with exactly what I just mentioned.

How are you going to train them?  How are you going to mentor them and how are you going to monitor them? You may already have a system, whether it be training manuals or in the cloud, however, if you do not, there are many tools out there which you can use that will assist you with training tasks management – such as Trello, Sweet Process Slack and Asana. There are many items out there which will help you. You will need to have a very good system around training and videoing. Documenting a procedure to show somebody online, is very different to creating a manual procedure which would generally be a paper procedure that would be sitting around in your office as a training manual.

What you are going to have to do is create one of these, that can be easily visual online. One of the ways that the staff work over here is that they are way more visual and way more process driven than that of your internal staff. So, by creating videos around the specific tasks that you would like to be done and then chopping those videos up into procedures that can easily be seen and followed online is the best way  Then, in regards to consistency, to make sure the task is done in the same way every time one of the things you really need to do is make sure that you’ve got some great checklist in place.

All of these things, I will cover off a little bit later in systems and training. These are some of the challenges that you may face around not having the staff inside of your internal office. The second thing that you will find is that the Philippines is a totally different country. It runs in a very different way to that of Australia, United States, England or New Zealand. Culturally, the staff here are very different. They have different ways of learning and may have different terms for certain things.

the challenges of outsourcing

It may not be a fact that they don’t understand what you’re talking about. They may not understand the term that you have actually put out to them. So, in regards to things as simple as tissue paper vs. toilet paper, tissue is the word for everything everything. This is just a very small thing. However, you will find that it will come up a few times when there is a word or something that they do not understand. Process is extremely important. The way that the Filipino works, if you don’t have process in place, it is very hard to get them to complete a task. They are used to having middle management and somebody in charge of them driving productivity.

So, having all these things online and ways that you can trigger this to happen, is extremely important. Some of the funny challenges that I have had across the time is in regards to some really simple things that are really easy to fix, such as house types. When you look around the Philippines, there is not that many different house types. There’s a lot of different shacks. So, when we talk about things like a duplex vs. a group titled plan, you’ve got townhouses, villas, acreage, rural, farmland, normal land subdivisions, splittr blocks, these are some of the many different things that have to be explained.

These are some of the challenges you may have, around giving them an understanding of Real Estate in Australia. One of the particularly funny things I’ve found is around maintenance, when we were trying to implement procedures for my own business, Reval Estate Agent. What type of person should go out to complete what type of job. Since living here in the Philippines for three years now, I really, truly understand why they have some confusion around this, because I have had a handy man out, who is also the electrician, who is also the plumber and he’s wearing the exact same thing.

He’s got no safety gear, he’s got thongs on, a singlet on and he will go and fix the PowerPoint and then go and fix the doorknob and then fix the leak, all in one go. So, when identifying somebody to go out and do a maintenance task, obviously in Australia, we are fairly specific. A plumber does plumbing, Electrician does electrical. So these simple, little things like that you may get stuck on. These can be easily overcome and we will go into that later in systems and training. These are just some of the challenges you may face. It is just something to prepare for, when thinking about your Real Estate Outsourcing journey


Submit a Comment

Your email address will not be published. Required fields are marked *

eleven − 5 =

    Fight Fomo! Subscribe Now!

    We are addicted to all things Real Estate! In our newsletter you will receive FREE tips on how to generate more leads, cut costs and automate your business.

    Guest Experts

    CIPS, TRC, Founder and Managing Director of property management business solutions company ireviloution is an international real estate identity who has coached, mentored and trained over a thousand of property management teams and business to success and thousands of individual property management business owners and property managers worldwide.

    Jo-Anne Oliveri

    A co-founder of LockedOn – a powerful, easy-to-use real estate CRM platform that makes listing and selling simple. With over 15 years in software development experience in the real estate industry, Iain has helped create software solutions that have enabled thousands of agents create lasting relationships with their customers.

    Iain French

    He is the Founder of the hugely successful Offer Management Platform, Market Buy, and a career real estate agent spanning 22 years. He has worked in all facets of real estate and has won many awards over the years for Innovation, Sales volume, and office performance. Dave is dedicated to improving the real estate industry and providing agents with the tools they need to survive and thrive in an ever-evolving business environment.

    Dave Stewart

    She is the founder of Rent Roll Starter and specialises in helping independent real estate agents to start and build their own Rent Rolls, using affordable (and sometimes free) marketing and growth strategies.

    Ellen Bathgate

    He is the Co-Founder and CEO of the Melbourne-based proptech start-up Rental Heroes. He is passionate about applying innovative digital solutions to help people connect better. Like many Australians, Ben and his co-founder Dom, have been both tenants and landlords. They founded Rental Heroes because they saw an opportunity to speed up issue resolution and automatically handle common tenant requests 24/7 (everything from a broken dishwasher a to pet requests!). Rental Heroes have launched their AI-chatbot “Alex” - who helps property managers by liaising directly with tenants to handle everyday requests and issues.

    Ben Burton

    With more than 15 years experience as a professional real estate photographer, Brad has a deep understanding of what it takes to showcase a home in its best light. After photographing homes all day and editing them all night, Brad decided to create, which has become the ultimate photo editing portal for everyone from professional photographers, real estate agents, to property managers.

    Brad Filliponi

    With extensive digital experience spanning over 30 years, He is a full-service mobile marketing business specialist and chatbot ninja. Mike helps empower small business owners and real estate agents to achieve marketing success on Facebook by generating leads through conversation.

    Mike has built the marketing platform and designed the Facebook strategy using old school systems so that Real Estate Agency owners can build the most effective marketing lists as well as own the data from advertising and marketing. Following Mike’s vendor paid 12-point strategy over 12 weeks will build a list of over 1,000 prospects segmented into Buyers and Sellers that teaches Facebook who should see your ads in the future.

    Mike Hillsdon

    Sarah has emerged as a highly sought after speaker and panelist on the intersection of artificial intelligence and human systems in real estate. Sarah is passionate about helping agents and organisations to understand this new technology, simply, so they can make confident and informed decisions about how to adapt to a future of work where human and digital resources collaborate.

    Sarah Bell

    Joel is the founder of Property TV and has worked with some of the most innovative companies in Australia, USA and Europe. He is the former CEO of Californian PropTech entity Transmit Data and former CIO for a Silicon Valley technology incubator, Joel has been at the forefront of property marketing and technology for the past 15 years. Joel is also the former CIO of the Australian Property Institute and former Head of Technology for real estate franchise group, Raine & Horne.

    Joel Leslie

    He is a mental skills & mindset coach, and founder of  Jet Xavier Consulting Agency. Jet Xavier has conducted over 4000 elite human performance coaching and training sessions with various real estate agents and major agencies across Australia and overseasHe is a pioneer in the Real Estate industry as his training and coaching techniques bring the latest neuroscience, positive psychology, and elite human performance models to agents and principals helping them to create success at every level.


    Jet Xavier

    He is the founder & CEO of Craig has spent the last 25 years at the forefront of technology, marketing, and business building in Australia and around the world. He has built and sold 2 technology companies to NYSE listed US companies.
    Having worked with Google, Amazon, Telstra as a technology provider to some of the largest Industry brands including REA, Corelogic, LJ Hooker, REIQ, and many others in the Real Estate industry.
    What separates him from most is a rare mix of technology innovation that can be applied to business growth and marketing strategies.


    Craig Deveson

    He is a dynamic and seasoned leader and expert in the world of both technology and property. For over 20 years, Josh has been using his expertise in strategy, product, technology, and marketing to make significant notable transformations in Fintech, PropTech, and the interplay of technology and humans. Josh now leads PropTech start-up company Little Hinges, a world leader in digitising space.


    Josh Callaghan

    He enjoys using construction principles to help businesses grow. He studied Civil Engineering and worked in construction for over a decade. Jarren founded Harvey PM Services to help business owners discover their foundations and turn their blueprints into reality. He is currently working with partners in Australia to shake up the property management world.


    Jarren Harvey

    He is the Chief Digital Strategist at Market Buy – Online Offer Management, he’s a Facebook Certified Professional and has spent the last 30 years working in tech, the last 10 specifically in prop tech. While John spends most of his time building out Market Buy’s digital strategy, he’s also responsible for Check My House Price and has generated over $1.6billion worth of commission leads for agents throughout Australia and New Zealand.


    John Hellaby

    Still want to know more about our services?