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Mortgage Virtual Assistant Company & Services

Mortgage Virtual Assistant Company and Services

Are you interested in hiring a mortgage virtual assistant? This article aims to provide crucial insights on the following key topics:

  • Core responsibilities of a mortgage virtual assistant
  • Expert insights on where to outsource a mortgage VA
  • Virtual assistant solutions for mortgage firms
  • Advantages of mortgage virtual assistant services from the Philippines
Mortgage Virtual Assistant Company and Services

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Not the article that you're looking for? Discover related articles:

Do you want to learn about the various tasks that a real estate virtual assistant (REVA) can manage? Check out this guide to hiring a REVA and learn expert insights.
Discover the key factors to consider when choosing a real estate staffing agency and the advantages of its services in this article.
Ever thought about hiring outside your country? Check out why outsourcing to the Philippines is the ultimate destination for real estate businesses.
Did you know that hiring a real estate transaction coordinator can impact the efficiency and success of your business? In this article, we featured an expert analysis of hiring outsourced and local real estate transaction coordinators.
Do you want to learn about the various tasks that a real estate virtual assistant (REVA) can manage? Check out this guide to hiring a REVA and learn expert insights.
Ever thought about hiring outside your country? Check out why outsourcing to the Philippines is the ultimate destination for real estate businesses.
Discover the key factors to consider when choosing a real estate staffing agency and the advantages of its services in this article.
Did you know that hiring a real estate transaction coordinator can impact the efficiency and success of your business? In this article, we featured an expert analysis of hiring outsourced and local real estate transaction coordinators.
Do you want to learn about the various tasks that a real estate virtual assistant (REVA) can manage? Check out this guide to hiring a REVA and learn expert insights.
Discover the key factors to consider when choosing a real estate staffing agency and the advantages of its services in this article.
Ever thought about hiring outside your country? Check out why outsourcing to the Philippines is the ultimate destination for real estate businesses.
Did you know that hiring a real estate transaction coordinator can impact the efficiency and success of your business? In this article, we featured an expert analysis of hiring outsourced and local real estate transaction coordinators.

What is a Mortgage Virtual Assistant?

A mortgage virtual assistant supports various duties and provides admin support to the mortgage process. This function is essential to mortgage companies and brokers in the industry for several reasons. Since the mortgage industry is an increasingly competitive field, upscaling profitability can be difficult.

Particularly if you have an exhaustive to-do list, focusing on core competencies can be a challenge. Mortgage assistants ensure the efficiency of mortgage operations.

  • Mortgage virtual assistants handle email correspondence and communication with clients. They provide updates and answer client inquiries and concerns.
  • Mortgage virtual assistants can contribute to lead generation for mortgage professionals.
  • Conduct research on current mortgage rates, lending options, and industry trends.
  • Mortgage VA prepares reports on the status of mortgage applications, loan approvals, and other relevant data.
  • Assist with mortgage calculations such as interest rates, monthly payments, and amortization schedules.

Partnering with a mortgage virtual assistant agency can lead to time savings and enhanced productivity for your real estate business.

Mortgage Virtual Assistant
Mortgage Virtual Assistant

Partnering with a mortgage virtual assistant agency can lead to time savings and enhanced productivity for your real estate business.

Key Takeaways

  • Virtual mortgage assistants can efficiently handle various tasks from remote locations. With appropriate software and equipment, they provide valuable support to the mortgage process.
  • Opting to hire a mortgage virtual assistant from the Philippines offers an excellent opportunity. Filipino VAs possess talent, knowledge, and a strong alignment with Western practices.
  • Tailored to your team’s specific goals and objectives, there are numerous VA services available for mortgage firms. Whether you need to hire one agent, build a team, or create a workforce, top-notch possibilities are within reach.
  • Recruiting a VA locally can be complex and cost-effective. Instead, partner with trusted real estate staffing solutions to handle the heavy lifting for your business.
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What does a Mortgage Virtual Assistant do?

Mortgage virtual assistants are essential for supporting the mortgage process, allowing professionals to concentrate on core business tasks. By handling administrative responsibilities and providing exceptional customer service, they contribute to increased efficiency and client satisfaction.

Mortgage VAs commonly perform repetitive tasks such as data entry and appointment scheduling among other tasks. However, this depends on the mortgage firm’s requirements and business goals. The majority of mortgage firms create a list of tasks for their virtual staff overseas and set deadlines.

The Real Estate Industry Tasks You Can Outsource Cover

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Duties and Responsibilities of a Mortgage VA

Duties and Responsibilities of a Mortgage VA

The mortgage process involves time-consuming tasks that can prolong the overall timeline. For instance, assessing a borrower’s loan application documents to closing can generally be complex.

Each phase requires a keen eye for details and double-checking information on all submitted requirements. Not to mention other external factors involving interest rates or housing market trends, which may prolong the entire mortgage process further.

Therefore, to expedite the process and avoid further delays, this is where a virtual assistant walks into the picture. Check out the typical tasks of a mortgage virtual assistant:

Duties and Responsibilities of a Mortgage VA
  • Collection of Required Documents – Each borrower needs to submit the necessary documentation when applying for a loan. The mortgage VA will help verify the borrower’s financial history. This includes the borrower’s monthly income, employment history, and credit history among others.
  •  Credit Evaluation – A mortgage VA collaborates with a mortgage underwriter to carefully assess borrowers’ credit standing. The underwriting process thoroughly evaluates the borrower’s financial profile and the property’s value.
  • Property Assessment – An appraisal is important to evaluate the property’s worth and ensure it meets the LTV requirements. A digital assistant helps in scheduling appraisals and waiting for the appraiser’s report.
  • Loan Application Processing – In this process, the mortgage processor guarantees that all required information is complete. Depending on the complexity of the loan, this can take a longer time without a VA’s help.
  • Loan Approval and Closing – The virtual mortgage assistant’s primary goal is to ensure smooth underwriting and processing. Upon the loan’s approval, they will also assist in the closing process.

The scope of tasks for this role varies according to your business needs. You can tailor the assigned duties and set expectations for your offshore members. At ShoreAgents, our success team helps you filter, onboard, and manage staff retainment. We understand the challenges of outsourcing so we make it our goal to streamline your operations.

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Benefits of Hiring a Mortgage VA from the Philippines

Many businesses prefer outsourcing in the Philippines due to several compelling reasons. The country’s well-developed BPO industry offers a variety of agencies that assist businesses in finding their perfect offshore solution.

The Philippines stands out for its English proficiency and highly skilled workforce, making it the top choice for outsourcing needs. Check out some of the advantages of hiring a mortgage virtual specialist based in the Philippines:

Many businesses hire virtual assistants from the Philippines primarily due to the cost advantage. Labor costs in the Philippines are generally lower compared to many Western countries. This enables the hiring of highly skilled virtual assistants at a more affordable rate - without compromising on the quality of work.

One of the challenges of employers who hire offshore is having staff members who are not English proficient. This can cause miscommunication and difficulty in collaboration. When you outsource in the Philippines, you can guarantee that your team members have strong English language skills.

At ShoreAgents, our recruitment process thoroughly filters each and every candidate. Let our success team know what you're looking for and we will handle the rest. We dedicate ourselves to helping you with your staffing needs from locating top talent, conducting recruitment, and ensuring staff retention.

The outsourcing industry in the Philippines is steady, particularly in financial and mortgage process services. This is one of the many advantages of offshoring in the Philippines.

There are a lot of virtual assistants based in the Philippines with solid work backgrounds in the mortgage business. Mortgage VAs from the country have a shorter learning curve because of their prior work experience in mortgage-related processes. This includes data entry agents and loan processors among other roles.

Utilizing digital tools and software is common in the mortgage industry. In the Philippines, virtual assistants are well aware of various software and tech tools for accomplishing tasks. As a business owner, you may need to train them on your daily processes. Most Filipino VAs possess strong technical proficiency which makes training much easier.

Hiring a mortgage virtual assistant from the Philippines grants access to a highly skilled and diverse talent pool. The country's thriving outsourcing industry ensures expertise in various fields, including mortgage-related tasks. Offshoring in the country allows you to access a skilled and diverse workforce with specialized expertise. This boosts your mortgage operations' success and efficiency.

Many businesses hire virtual assistants from the Philippines primarily due to the cost advantage. Labor costs in the Philippines are generally lower compared to many Western countries. This enables the hiring of highly skilled virtual assistants at a more affordable rate - without compromising on the quality of work.

One of the challenges of employers who hire offshore is having staff members who are not English proficient. This can cause miscommunication and difficulty in collaboration. When you outsource in the Philippines, you can guarantee that your team members have strong English language skills.

At ShoreAgents, our recruitment process thoroughly filters each and every candidate. Let our success team know what you're looking for and we will handle the rest. We dedicate ourselves to helping you with your staffing needs from locating top talent, conducting recruitment, and ensuring staff retention.

The outsourcing industry in the Philippines is steady, particularly in financial and mortgage process services. This is one of the many advantages of offshoring in the Philippines.

There are a lot of virtual assistants based in the Philippines with solid work backgrounds in the mortgage business. Mortgage VAs from the country have a shorter learning curve because of their prior work experience in mortgage-related processes. This includes data entry agents and loan processors among other roles.

Utilizing digital tools and software is common in the mortgage industry. In the Philippines, virtual assistants are well aware of various software and tech tools for accomplishing tasks. As a business owner, you may need to train them on your daily processes. Most Filipino VAs possess strong technical proficiency which makes training much easier.

Hiring a mortgage virtual assistant from the Philippines grants access to a highly skilled and diverse talent pool. The country's thriving outsourcing industry ensures expertise in various fields, including mortgage-related tasks. Offshoring in the country allows you to access a skilled and diverse workforce with specialized expertise. This boosts your mortgage operations' success and efficiency.

Check out some of the videos of our real estate virtual assistants from the Philippines:

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Mortgage Virtual Assistant Services

Leveraging the expertise of virtual assistants can definitely enhance your operations. Not to mention that you no longer have to worry about the increasing overhead costs. Mortgage VA services cater to the vast needs of the industry to provide support to mortgage businesses. As one of the leading real estate staffing solutions in the Philippines, ShoreAgents offers mortgage VA services at low-cost rates:

  • Loan Processing  – The initial stages of the loan application process are typically under mortgage VAs’ duties. Loan processing service includes verifying documents, gathering borrower’s information, and finalizing loan contracts.
  • Data Entry – The mortgage virtual assistant liaises with borrowers, gathering information before passing it for review. A mortgage underwriter can make well-informed decisions during the underwriting process through a VA’s organizational and data entry skills. This results in faster loan processing times and minimizes risks.
  • Admin and Customer Support – General admin tasks involve managing files, organizing documents, and providing excellent customer support. A virtual mortgage assistant enhances customer satisfaction by promptly answering all client inquiries. Part of their tasks may also involve lead-generation efforts to increase business opportunities.
  • Coordinating Loan Closing & Escrow Processes – Mortgage VAs play a crucial role in supporting loan closing and escrow officers. They ensure all pre-loan closing and escrow requirements will be met. Their collaborative efforts streamline the loan closing and escrow process. This allows escrow officers to focus on providing a seamless and secure experience for all parties involved in real estate transactions.

Mortgage virtual assistant services have emerged as an invaluable resource for the dynamic and fast-paced mortgage industry. At ShoreAgents, we are committed to providing full-time skilled professionals that contribute to the efficiency and success of mortgage businesses. From a wide range of administrative, operational, and customer support services, we have you covered.

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What Makes The Best Mortgage Virtual Assistant?

The best mortgage virtual assistant should possess essential qualities and skills. The following attributes should make them highly effective in supporting mortgage brokers and their businesses:

  • Expertise in Mortgage Industry – Onboarding a virtual team member with a solid comprehension of the mortgage processes and terms is important. This way, it will be easier for the virtual assistant to seamlessly integrate into the operations.
  • Keen Eye for Details – When handling loan documents and verifying borrower’s info, attention to detail is completely necessary. The mortgage VA’s role is to ensure precision and accuracy, which also boomerangs to minimizing errors in the process.
  • Exceptional Communication Skills – In order to effectively interact with borrowers and other stakeholders, a VA should have excellent communication skills. Both written and verbal English proficiency is vital as the virtual assistant represents your mortgage business as a whole. Ensuring that they understand and respond in a professional approach can initially label a VA as the best.
  • Proactive Approach – This valuable quality can make a VA highly effective in supporting mortgage brokers. This is beneficial for mortgage VAs to have as it also involves problem-solving skills and initiative in learning.
  • Customer-centric Mindset – A customer-centric approach ensures that borrowers receive top-notch service. Addressing client inquiries or concerns in a professional manner contributes to overall client satisfaction and loyalty.

ShoreAgents is the leading real estate BPO in the Philippines that consistently succeeds in providing the best staffing solutions. Regardless of the real estate function that you are looking for, our commitment is to offer only the best!

We also understand that finding the right talent can be tedious and costly. The recruitment process is generally time-consuming and it can be difficult to cull through hundreds of applications. This is why at ShoreAgents, we do the heavy lifting work for your business as it is our major expertise.

You tell us which type of talent you need

We perform a search and present you with the best-qualified candidates in the marketplace

You conduct a virtual interview with our support staff

You pick the candidate you love, and they go to work for you

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You tell us which type of talent you need

You Tell Us

We perform a search and present you with the best-qualified candidates in the marketplace

We Look

You conduct a virtual interview with our support staff

You Conduct Interview

You pick the candidate you love, and they go to work for you

They Work
Find Out How It Works

Where to Outsource a Mortgage VA?

Freelance Platforms

When it comes to outsourcing a mortgage VA for your real estate business, you have two main options to explore. Freelance platforms and a real estate Business Process Outsourcing (BPO) agency like ShoreAgents.

Both choices offer distinct advantages, catering to your specific needs and preferences. Discover the following pros and cons to help you make an informed decision:

1. Freelance Platforms

Upwork, Freelancer, Fiverr, and other online freelance platforms offer an extensive talent pool, including Mortgage VAs. You can post your job requirements and gain access to various candidates.

However, due to the global market, the expenses of hiring a freelancer have significantly increased. With the surge in remote work and online platforms, freelancers now have access to a broader market.

This allows them to offer their services to clients worldwide and has resulted in a larger pool of freelancers. Therefore, this intensifies the competition for top talent. Consequently, highly skilled and sought-after freelancers may demand higher rates for their services.

Freelance Platforms

Employees tend to stay longer with real estate outsourcing companies because of the stability and potential for career growth. This may not be as strong in the global market for freelancers. Beyond reliable income, employees can participate in engagement programs and feel a sense of belonging within the team.

In contrast, short-term freelancers can cost more for your business, as they often take on multiple projects and clients. This can lead to higher turnover rates, necessitating additional time and resources to find and onboard new employees.

2. Offshore BPO (Business Process Outsourcing) Company

Partnering with a real estate BPO agency like ShoreAgents can boost time and improve productivity. Our intensive recruitment process guarantees that we provide the best offshore staff for your business.

Your virtual assistants at ShoreAgents will have access to quality facilities. We provide a complete computer with dual screens, a webcam, and a headset. Most importantly, our modern office is equipped with a backup power generator.

In comparison to hiring locally, language barriers will be minimized during the recruitment process. We guarantee effective communication for all the staff you add to your team. Check out the pros and cons:

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You can guarantee staff management for your virtual employees to enjoy work and have outstanding performances through our three-tiered approach. This includes monthly recognitions, fun activities, and passion clubs among others. Your outsourced virtual assistants at ShoreAgents will consistently strive and do their best for your business’s success.

Discover the cost-effectiveness of virtual real estate assistant pricing compared to traditional solutions. Reach out to ShoreAgents today to explore how our services align with your requirements.

Conclusion

Contact ShoreAgents for Outsourcing Services
Contact ShoreAgents for Outsourcing Services

In summary, outsourcing mortgage virtual assistants are essential for the success of mortgage companies. Regardless of their support to real estate agents and mortgage loan officers, they help streamline the overall process.

Now that you understand the major key points of outsourcing, partner with a dedicated real estate outsourcing firm like ShoreAgents. Not only do we help you find the best staff members, but also achieve cost savings for your company.

Ready to Hire Your First Mortgage Virtual Assistant?

A mortgage VA provides valuable assistance to your mortgage business. If you’re ready to hire one, we are here to assist you every step of the way:

To Know if You're Ready to Hire a VA, Take The Quiz!

To Know if Youre Ready to Hire a VA Take The Quiz tmb

To make sure you’re prepared for outsourcing a remote staff, check out our outsourcing checklist. Also, consider key factors before deciding. Enhance your enterprise by acquiring a remote assistant today.

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Factors to Consider in Your Real Estate Business?

Observing your current office setup is important. This way, you can identify team members who might be performing tasks below their abilities, leading to decreased productivity.

Understand the crucial questions to test your real estate business to know if you’re prepared to hire a remote worker. What factors must you consider for hiring offshore? Learn more in this video:

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A Real Estate Expert's Perspective: The Offshore Tipping Point

A Real Estate Experts Perspective The Offshore Tipping Point tmb

Uncertain whether you’re prepared to hire offshore? You might be considering doing so due to the expensive labor costs when hiring virtual assistants locally and other major factors. We have a free eBook that will guide you through the process!

Discover offshoring insights from ShoreAgents’ Managing Director, Stephen Atcheler, as he shares his outsourcing journey.

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FAQs about Hiring a Real Estate Virtual Assistant

Offshoring a virtual assistant can optimize your operations and contribute to the development of your real estate business. By handling administrative duties, a mortgage virtual assistant reduces labor costs. This enables you to focus on revenue-generating tasks and growth initiatives.

The price varies based on factors like skillset, experience, and location. Hiring a local mortgage VA can be more expensive compared to countries with lower living costs like the Philippines.
For instance, hiring a mortgage assistant in Australia costs approximately $60,000 AUD annually excluding taxes and other costs.
On the other hand, hiring at ShoreAgents in the Philippines would cost around $22,092 AUD. This covers salary, fees, benefits, and government charges. This significant cost difference allows you to save money and hire three virtual assistants for the price of one local hire.
Mortgage VAs typically use communication platforms and project management tools. Efficient communication software can be facilitated through platforms like Slack.
Project management tools like Asana and ClickUp can aid in task organization and progression. Teaming up with an offshore real estate staffing solutions company like ShoreAgents ensures smooth operations. At the same time, all necessary tools and equipment are readily available for your virtual assistant.
To ensure your virtual assistant has the required resources, discuss your specific needs and software/equipment requirements with them. At ShoreAgents, we provide fully-equipped workspaces. This includes a complete PC with dual screens, a webcam, a communications headset, and basic software. If you have specialized tools, our IT department can help integrate the software and network services.
The training process for a virtual assistant starts with creating a concise training plan and utilizing real estate productivity tools. It’s crucial to provide clear instructions, offer ongoing support, and foster positive relationships with your assistants.
As a business owner, you will be responsible for training and familiarizing the VA with your processes. You can also assign a trainer from your team to ensure the VA’s continuous learning and professional development. while we actively support them during their initial days and beyond.
Hiring a mortgage virtual staff can lead to cost savings compared to hiring in-house employees. You can save approximately 70% cost savings by outsourcing through ShoreAgents. You no longer have to provide a workspace with necessary work equipment as we offer that to your virtual team members.
Depending on the size and needs of your business, you can choose between the following:
  • Hire One Agent: Ideal for small businesses and those new to outsourcing. Starting with an individual agent can be a solid foundation for potential business scaling. You can add additional members to the team in the long run if necessary.
  • Build a Team: If you’re ready to expand your workforce, hiring a team is a practical step to elevate your business. With ShoreAgents, you can ensure a solid base for growth and success.
  • Create a Workforce: This option suits companies requiring a significant number of staff across various departments. Particularly with increased market demand or a focus on enhancing productivity and streamlining operations.

Hear what our members have to say.

Steve Lovegrove

Outsourcing will change the dynamic of your business and certainly make your way more competitive in this very demanding market.

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Steve Lovegrove

Professionals McDowell Real Estate, NZ

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ShoreAgents has been a great support in terms of training and setting us up on new systems, getting processes in place to make our outsourcing most effective.

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Christel Renton

Mi Property Group, AU

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