It doesn’t matter how big or small your company is — it all starts with your very first new team member.
We understand that each enterprise that comes to us has different levels of business experience. This may be your first time hiring outside of your local market, and that’s OK.
Or, you may have tried hiring remote workers in the past and stopped for some reason — that’s OK, too. You may even be outsourcing with another provider currently and want to give us a try — that’s not a problem.
First, you’ll need to submit a work order for your team member and select the appropriate worker candidate out of the choices we present. Once you’ve made your selection, the fun begins!
Contrary to popular belief, bringing aboard your first new worker can be more challenging than subsequent hires, so we want to make sure you’re set up properly and that your expectations are set correctly.
If this is your first time hiring a remote worker, you may need more support initially than customers who are familiar and comfortable with remote working processes, and that’s fine. The first six months of working with a remote team member for the first time are a crucial learning period. You’ll essentially be functioning with “training wheels” on, with us here to continue to guide you when you’re ready to take them off.
While we can’t stand in your shoes and run your business for you, we’re ready to spend time teaching you to become an expert at managing remote teams. It’s our goal to get you to a point where you’re able to grow your business to any size you can dream of!
With all of our customers, it’s important for us to get these things right, but especially for customers hiring their very first remote team member.
We’ll set up a communication platform for your business that’s suitable for remote teams. If you happen to have one in place already, we can likely utilize it.
You’ll need to list any tools you’ll need your worker to use and ensure they can function remotely via the web.
Although they may vary based on your team member’s experience, in general, we recommend assigning tasks that are repetitive and that don’t have too much complexity.
The person in your company who will be training your new worker should know thoroughly what they’re teaching, and ideally, they’ll have trained or guided others previously.
For maximum efficiency, you should always have more work in your pipeline than your worker is able to get done at any given time. Whether it’s several days’ or weeks’ worth of work is up to you, but letting any worker sit idle isn’t good for your business or worker morale.
Get your Free One Agent Service Guide and learn everything you need to know about hiring a Virtual Agent with ShoreAgents. This comprehensive guide takes you through every step of the process, giving you an in-depth understanding of how it works and ensuring that you are fully prepared for the journey ahead.
Once you’ve answered all of the above questions, you’re ready to go! Getting set up is the most important factor in the success of our clients, and failure is possible if this step is skipped. In fact, if this is your first remote hire, this process is mandatory, as we’ve witnessed too many organizations futilely try to get ahead of themselves for the sake of speed.
The most important thing to consider is how you can work smoothly with your remote team member. The best way to approach this is to make sure you’re prepared to support your worker from their very first day.
Do you have processes, procedures, training manuals and workflows for each of your team member’s tasks? If you don’t, it will make your outsourcing experience considerably more difficult. Our success team can help support you in these efforts, but ultimately, this responsibility is yours, and it’s one that will have a large impact on your future success. There are some great books available that can help you with this preparation (our team recommends The E-Myth: Why Most Small Businesses Don’t Work and What to Do About It).
The most important thing to consider is how you can work smoothly with your remote team member. The best way to approach this is to make sure you’re prepared to support your worker from their very first day.
Do you have processes, procedures, training manuals and workflows for each of your team member’s tasks? If you don’t, it will make your outsourcing experience considerably more difficult. Our success team can help support you in these efforts, but ultimately, this responsibility is yours, and it’s one that will have a large impact on your future success. There are some great books available that can help you with this preparation (our team recommends The E-Myth: Why Most Small Businesses Don’t Work and What to Do About It).
If you need to have a discussion with us because you’re not ready to get started, that’s fine; we’re happy to confer with you and give you 100 percent clarity on how everything works and what you need to do to be successful.
Membership Level
Savings
Agents
One full-time staff member is the minimum commitment with ShoreAgents and you will commence at the standard rate.
Member Level
Standard
Agents
1
Savings
0%
One full-time staff member is the minimum commitment with ShoreAgents and you will commence at the standard rate.
Member Level
Bronze
Agents
2-5
Savings
9%
As you are successful with one team member or may have a larger appetite to grow, you can obtain the team rate. Once you have 2 -5 team members with ShoreAgents you will achieve a 9% saving off the standard rate.
Member Level
Silver
Agents
6-15
Savings
20%
When you move from a team to a workforce we pass on the most significant saving wherein you will receive a 20% discount on the standard rate. We love to see your workforce develop and reward you for getting there.
Member Level
Gold
Agents
16-25
Savings
25%
Once you have 16 staff to 25 staff at ShoreAgents you will be on our gold membership where you are now on the second highest discounted rate. You will receive 25% off the standard rate by having a mid-sized workforce with us.
Member Level
Platinum
Agents
26+
Savings
31%
The platinum membership comes with the maximum discount off the standard rate which is 31%. Now that you have a serious workforce to be reckoned with we pass on serious cost savings.
The One Agent Success Formula is suitable for smaller businesses with moderate needs that may be looking to outsource for the first time or may have tried outsourcing in the past without success.
