Outsourced Property Management

Keeping on top of arrears can seem like an impossible feat at times. We cannot control tenants paying on time but what we can control is what we do to bring them into line. Having your Offshore team member execute your arrears disciplinary tasks on a daily basis will 100% reduce arrears!

Being proactive about lease renewals is the key to look like a superstar in the eyes of your landlords. When you have initiated the renewal ahead of time, it gives you the chance to negotiate the renewal or have a new tenant in within days of the lease end date if the tenant decided to vacate. Your Offshore staff can handle most of the lease renewal process!

When you have a new management or need to re-list a management due to a vacating tenant there can be quite a lot of work involved. Your Offshore staff can create the listing in your bulk uploading provider and across any other platforms you require. This task can take a bit of time and is one that your internal team can stay well away from.

When it comes to letting go of your inbound phone calls this is something not to be taken lightly. Your Offshore staff can really lighten the load with the calls that do not need to be taken by your internal staff. Things like answering tenant questions about simple things can be taken straight off your plate by your friendly Offshore staff member.

There is information out there you wish you had the time to collate, however, it does not warrant your internal team’s time. What if you could have your Offshore staff collate a list of all vacant properties, where the owner lives, and potentially a phone number on a daily basis? As the property is advertised for rent, the owner has your letter in their mailbox. Hmm enough said.

Now this sounds like maybe it is a little but crazy, however, it is possible. There are appointments ready to be set on a daily basis but you need someone used to outbound and a bit of rejection from time to time. Private Landlords have their number out there openly, but nobody makes the call? Have your Offshore staff create an opportunity for your internal team.

We all have or should have a process about what we do on social media? Whether it be as simple as when we list a new property, we post it on Facebook or when we lease a new property, we post a video to Instagram. It is easy to make the content but then what happens with it? Let your Offshore staff member do the tedious task of getting it out there.

Receipting rent is a must on a daily basis, and it makes it easier if the person receipting is also all over the invoicing. Could you imagine when all your water invoices to tenants have taken place with your internal team doing any of the work. This is all possible with an Offshore Team.

When a tenant decides to vacate a property, there is a lot of work involved in communication, the responsibilities to the tenant, not to mention finalising the finances. Your Offshore Staff can communicate all of these things to the tenant, create the vacate back, and ensure that the tenant is prepared for the exit.

We are in the era of multiple softwares. It would be great to live in a world where we only used one tool, however, I am not sure this will ever be the case. Your Offshore Staff can make sure all the data is true and accurate across your trust account software, CRM, inspection tools, and any other programs you may be running.

When a new property or even an existing management is listed for rent someone needs to design all the marketing components. By design, we do not mean photoshop as most of these designs are simple drag-and-drop. Why is your team doing this task when it is one of the easiest tasks to pass to your Offshore Team?

When it comes to handling maintenance, dealing with tenants can be frustrating. Have your Offshore Team member take this pain off you by logging the job and taking the requests. Then he can be the one who communicates and updates the tenant until the job has been completed and all parties are satisfied with the outcome.

Tenancy applications really should not take that long providing you have all the information the first time. Your Offshore Staff can chase the correct information, verify all the information, and do all the grunt work for you. Imagine just receiving the completed application with no strain on your internal staff.

Every 3-4 months you need to go and conduct a routine inspection on every property. The amount of work in scheduling these can vary from agency to agency. Sitting there, sending out entries, and notifying tenants is a tedious process. Your Offshore Staff can organise this whole process with your team just having to turn up.

Booking inspections is becoming easier with software, however, the process still needs quite a lot of admin and human contact to deliver a great service. Your Offshore Team can handle incoming enquiries, book inspections, and call them afterwards to obtain some feedback that would be used to create a feedback report for the landlord.

In this world we live in, consumers want information fast and their request actioned even faster. Your Offshore Team can manage your online chat and monitor the email inbox to action requests immediately. It is a great combination when your team is busy on the road, your customer service is taken care of in the background at the same time.

There are so many documents and actions that need to take place on a daily basis in property management. There are things coming in fast that need to be actioned now. A new management agreement all of a sudden or a quick entry notice send off for an owner visit in a week–your Offshore Team can take this straight off your plate.

Keeping track of expenses is a very important task weather it is a petrol receipt for a Property Manager or a hamper for a new tenant. These expenses need to be entered and accounted for. Your Offshore Team can take on some of your basic bookkeeping to reduce some expenses quite easily.