Customer Service for every business is essential. When you have a company that operates 24/7, the need is even higher. However, the solution is a costly one. BoxBrownie.com was looking for a cost-effective solution that delivered quality. They needed this to happen every hour of the day and every day of the year. When you have a team of 16 team members working from another country, an integral part of managing them is appointing a top-notch service provider to ensure delivery.