Table of Contents:

Services
Property Management Virtual Assistant

Property Management Virtual Assistant Company & Services

Real Estate Property Management Software

Discover the benefits of recruiting a property management virtual assistant. This article will cover the following key points:

  • Job description and primary tasks of a property management virtual assistant
  • Obligations and expertise of a property management virtual assistant
  • Unleashing Efficiency: The Benefits of Hiring a PMVA from the Philippines
  • Expert insights on managing outsourced PMVA
  • The Ultimate Guide to Outsourcing Processes and Procedures: PMVA companies
Real Estate Property Management Software

Powering Global Brands

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What is a Property Management Virtual Assistant?

Skilled Real Estate Assistant

A property management virtual assistant plays a crucial role by providing invaluable support for streamlining operations in the business. Since this role can accomplish the majority of tasks online, they work remotely and utilize various task management tools.

The best property management VA for a property management team should have expertise in organizing workflows and handling multiple tasks. While other firms opt for hiring locally, outsourcing a PMVA offers the most cost-efficient option. Particularly in countries like the Philippines which presents affordable labor expenses due to the low cost of living.

Skilled Real Estate Assistant

What Can a Property Management Virtual Assistant Do?

The tasks of a PMVA may vary depending on their skillset and experience. It can also depend on the company’s assigned tasks in order to support property managers.

The process of property management is basically a flow. A property management virtual assistant handles various stages of the property management process. Starting with onboarding new landlords and advertising properties to attract prospective tenants.

They also manage tenant prospecting, lease agreements, property inspections, and repair coordination. At the same time, PMVAs handle lease renewals, vacates, and relisting tasks, ensuring smooth operations throughout the property management lifecycle.

What Can a Property Management Virtual Assistant Do

While the PM’s flow is fairly straightforward, it is time-consuming and involves ticking off a lot of boxes. Delegating tasks to a virtual assistant allows property managers to focus on growth and tenant satisfaction.

A property management virtual assistant can help with every step of the flow. Your dedicated team member will dramatically ease the time and administrative burden that is currently slowing down your processes. Let’s take a look at some of the primary duties of a PMVA:

What Can a Property Management Virtual Assistant Do

Outsourced Your New Property Management

The first step in the property management flow is onboarding new landlords and managing properties.

After securing a new client, your PMVA can handle the meticulous completion of documentation. While it’s ideal for landlords to provide all paperwork at once, in reality, you may find yourself chasing details. This includes insurance, smoke alarm information, and bank accounts.

Your offshore staff can efficiently handle these tedious tasks. At the same time, it will free up your time for other important matters. A PMVA will also onboard the client into your systems, including your trust account software.

Outsourced Your Rental Property Advertising

Outsourced Property Management

After properly setting up your new client, you can immediately proceed to advertise the property. Of course, your experienced local property management staff will handle photos and property descriptions.

Your VA will handle the task of uploading property information to multiple ad portals such as Zilio, Trademe, Realestate.com.au, Domain, and more. Additionally, they will create and distribute social media posts across platforms like Facebook, Twitter, Instagram, and Whatsapp.

Outsourced Property Management

Outsource Your Rental Enquiries

Once you’ve got your successful advertising campaign in place, there will naturally be a surge in inquiries. Most of these are fairly basic and don’t require the time of your local staff. Leave it to your property management virtual assistant to handle emails, answer questions about the property, and advise about viewings.

Your PMVA can schedule inspection appointments using the online calendar and notify prospective tenants of their viewing time. They will also gather feedback from tenants, helping to distinguish interested and uninterested individuals. All your property manager needs to do then is follow up with the warmest leads and not deal with time wasters.

Outsourced Your Rental Application

Outsourced Your Rental Application

By now, you’ll have a few good prospects who will have submitted applications. Your PMVA will process the app and make sure all the information is complete. If it’s not, they can immediately contact the applicants via SMS or email and fill in any missing details.

After that, it’s a simple process of checking rental, professional, and employment references. It is simple in theory but time-consuming in practice.

All of these tasks are vital but require a significant time investment. A PMVA can handle these details while property managers focus on prospecting for new landlords and properties. Once all the info and references are 100% completed, your PM passes the applications on to the landlord for approval.