Looking to hire a real estate virtual assistant? In this article, you will learn about the following essential points:
A real estate virtual assistant is a remote worker who performs tasks for a real estate company. People work from home and may live in various countries with lower living expenses. This includes countries like the Philippines, India, Vietnam, and Bangladesh.
They help a real estate business by taking on tasks that the business owner wants to outsource. This allows the owner to focus on revenue-generating activities.
A real estate virtual assistant handles phone and online tasks for a real estate business. They can make outbound calls for leads, receive calls, and follow up with buyers through VoIP. The pandemic has made everyone tech-savvy, which opened up a multitude of tasks that can be done online.
Here’s an expert tip for creating a list of tasks for online workers. Focus on those that do not need a physical presence. Then, rank them based on complexity, time consumption, and ease of execution.
VA services and tasks vary. Here are some of the tasks that a real estate online assistant can do:
Lead Generation – help generate leads by researching and qualifying potential clients. They are also often responsible for following up on leads and scheduling appointments.
Listing Management: Update and handle property listings on platforms such as MLS.
Database: Help with maintaining and updating client and contact databases.
CRM Management: Help manage CRM tools, input data, and tracking interactions.
Appointment Scheduling: Schedule appointments with clients, vendors, and partners. They also handle the calendar to ensure that there are no conflicts or double bookings.
Email Management: Handles email accounts, responds to inquiries, and focus on messages.
Social Media Management: Helps maintain and update social media accounts.
Market Research: Perform research on the local market. This includes trends, pricing, and competitor analysis.
Admin Support: They can provide administrative support such as data entry and filing.
Customer Service: Provide support to clients, answering questions, and resolving issues.
Transaction Management: Assist with managing real estate transaction coordination. This involves coordinating with title companies, inspectors, appraisers, and other parties.
Coordination with Vendors: Help coordinate with vendors and contractors. This includes photographers, home stagers, and cleaners.
Prospecting: Identify potential properties to buy and analyzing financial data.
Contract and Documentation: Help with the creation and management of legal documents. An example is ensuring the accuracy and completeness of documents.
But not all tasks that a remote staff can do should be given to them. Companies should choose which tasks are suitable for remote workers based on their skills and experience.
It is important to check these tasks before hiring. They should be rated based on their level of difficulty and how easy they are to teach. By doing this, businesses can make informed decisions about which tasks to assign to a remote staff. This way, they can save time and concentrate on more important tasks to enhance productivity.
Writing a job description for a hiring remote real estate associate? It should be well-written and contain specific tasks that need to be done on a daily basis.
Some of the common departments include marketing, finance, and sales. Regardless of the designated department in the industry, it’s best to elaborate on the specifics.
As the director of ShoreAgents, I have explored other locations like South Africa, India, and Vietnam. I’ve outsourced to the Philippines since 2012 and found Filipino remote staff culturally aligned with the West.
The Philippines is an English-speaking country and is generally a Catholic country. This makes it more compatible with businesses in Western countries such as Australia, the USA, and Canada.
English language proficiency in the Philippines is excellent. This makes it easy to communicate with remote staff. The education level is also high, with many people having college and university degrees.
When you hire a real estate virtual staff from the Philippines, you are likely to work with highly educated people. Filipino virtual staff are creative and very proficient in English. They are also happy to do repetitive and back-office tasks with big smiles on their faces.
Well, the answer to that is all sectors. Remote VA jobs can be done online or over the phone, regardless if it’s in real estate or other industries.
We have successfully partnered with real estate agencies for sales and property management. This is because these areas entail more back-office work.
We have experience in supporting buyers, agents, mortgage companies, and real estate conveyancing. So, a virtual staff can support any sector of the real estate market. Well-prepared tasks, training, and preparation enable successful outsourcing to remote staff.
Our real estate VA services include an entry-level service that comprises one agent. This service is good for smaller businesses that are looking to get some items off their plate. When it comes to using the one-agent service, we provide a whole bunch of support. Generally, the people taking out this service are new to it.
Due to having only one staff member, they are able to handle a wide range of tasks. Instead of focusing on a bigger business where they may be doing just one task.
The staff member and the client generally need more support to succeed. Our dedicated success team ensures that you’re getting the most out of your outsourcing journey and remote staff.
Our secondary service is designed for more support for when your business is expanding. You can hire a completely dedicated team with your agents. We provide scale discounts as you advance to higher service levels and hire more people.
As the business grows, you continue to diversify some of the tasks. You might have started with one agent in the sales admin space and then decided to outsource property management. You might be splitting up your sales admin and your property management to have one person dedicated to each. As the business grows, you can continue to develop your team and, hopefully, a team leader within that new team.
For bigger businesses, we offer a workforce service. A workforce service is for when you’re almost an expert at outsourcing. You’ve got all your systems in place and division heads to take care of your outsourced team.
So, you can cover many sectors within your business. Instead of being limited to back-office support for property management and minimal sales support.
Since online workers can help you with several tasks, you can now expand your focus on other pillars.
Our workforce model has proven to be very successful. We have teams of more than 25 individuals achieving great results.
The first step in choosing a virtual staff is recruitment. Finding someone with the right aptitude for the job and who fits within your business is essential.
The best real estate virtual staff should be able to perform simple tasks in your business. It’s important to find a committed candidate who can learn and be a valuable long-term team member.
Use cloud-based tools and productivity management software to assign tasks easier. Some of the various tools on the market, such as ClickUp, Monday, Air Table, Asana, and Basecamp.
For instance, you can use forms in ClickUp to drive your remote staff. When a real estate agent lists a property for sale within your business, they fill out the new listing form. This creates a task on ClickUp for your virtual workers to complete.
You can also use education software like Udemy to train on tasks they may not be familiar with. For instance, utilizing it to optimize your real estate website.
When it comes to generating content, tools like Chat GTP can help with writing and proofreading. You can use research to create topics that the tool can easily generate unique content. Recording some audio and transcribing it can also help Chat GTP write like you.
Empower your online workers with the right tools and training to make them your best asset in the real estate business.
Well, we are going to be biased and say that ShoreAgents is the top real estate virtual assistant company. As an owner of a real estate company, I found different virtual assistant companies lacking. I was hiring offshore staff in the Philippines and discovered factors related to this.
This includes a lack of in-office staff and poor management. When looking for the best real estate virtual assistant company, you need to look for certain things. Here’s what you need to consider:
First, are they located in an office, and where is their office? Is it situated in a safe part of the Philippines, such as Clark Pampanga, Cebu, or Manila? These things will determine whether they’re the right company for you.
To cite an example, Manila is prone to typhoons, floods, and volcanoes. It is also congested and makes it difficult for workers to get to an office. So this leads to a desire to work remotely with little success in the Philippines. This is also related to living standards, the internet, and the cost of living.
When it comes to recruitment, you need to consider how the company implements its process. This includes testing and filtering candidates, where they advertise, and how they do it. The goal is to have the best remote workers, not just any.
The company should also help you set up your operations in the Philippines and support you. This includes ensuring that your IT and software are both connected. You will also need to be available when the staff member encounters any issues and answer their questions about the process.
The most crucial aspect is how the company engages with your staff. Do they have regular staff engagement? What’s the office environment like? Are your employees satisfied with the environment?
It would be disappointing to find the ideal employee, only to have them leave. Ensuring fair treatment and pleasant work environment is crucial.
Ensure that the company pays the right salary and is transparent with what you’re paying your staff member. Pricing varies according to several factors such as track record & education among others.
This depends on the salary level and the type of remote assistant that you are hiring. Outsourcing a remote assistant can save you about a third to a quarter of the cost compared to hiring locally.
If you go to our website under the roles section, we have cost comparison breakdowns. This involves a huge array of different roles throughout the industry. But it is not solely just about cost savings.
The right candidate can not only save you money but also help you generate money.
For example, hiring remote staff who can boost sales for your real estate company can have a positive impact. Online workers who generate more leads and listings can be a valuable asset to your business.
Reach out to our team for a consultation if you are considering full-time employees or already have a team!
Observing your current office setup is important. This way, you can identify team members who might be performing tasks below their abilities, leading to decreased productivity.
Understand the crucial questions to test your real estate business to know if you’re prepared to hire a remote worker. What factors must you consider for hiring offshore? Learn more in this video:
Uncertain whether you’re prepared to hire offshore? You might be considering doing so due to the expensive labor costs when hiring virtual assistants locally and other major factors. We have a free eBook that will guide you through the process!
Discover offshoring insights from ShoreAgents’ Managing Director, Stephen Atcheler, as he shares his outsourcing journey.
A successful virtual staff member should have the following skills:
ShoreAgents is a dedicated real estate offshoring firm that can help you discover qualified online candidates!
You can manage a team of virtual staff by establishing strong procedures. You can’t expect a new hire to know all about your company culture, brand identity, or processes. Remote staff may not have the opportunity to seek clarity on fundamental matters.
To avoid confusion and ensure smooth operations, you need to have written procedures in place for almost all of your processes. Through this, everyone is aware of their tasks and when to execute them. This benefits both your local staff and your offshore team.
The cost of hiring virtual staff can vary depending on several factors. This includes the location, experience, skills, and nature of the work. For instance, hiring a mortgage underwriter based in the USA costs $95,000 annually. But it’s a lot ideal if you outsource to countries with low labor costs like the Philippines.
You can effectively train your virtual staff by developing a training plan and using online training tools. You will also need to provide clear instructions offer ongoing support, and build relationships.
Teaming up with ShoreAgents can offer significant savings in terms of money, time, and resources. By partnering with us, you can benefit from affordable labor costs. Our real estate staffing experts can take care of the tedious training process.
It’s important to set clear expectations and provide the necessary tools. Encouraging a positive work environment will also help.
It’s also essential to consider who will manage the team. Using KPIs and time-tracking software helps pinpoint areas for improvement in productivity. You can provide feedback to your virtual staff and ongoing training if necessary.
Virtual staff can help you grow your business by reducing labor costs and increasing efficiency. This way, you focus on revenue-generating duties instead. You can improve your operations and focus on growth initiatives.
You will need to provide them with a computer and other work equipment. This is one of those obvious things that often gets overlooked. When your team is distributed, you can’t rely on old technology.
You may also need to look at communication tools such as Slack or other messaging platforms. This is because sending text messages might not be ideal if some of your back office staff are offshore. Some of the tools you can use include Loom, Slack, and Asana among others. If you don’t have a process in place, create a logical learning progression for your staff to follow.
Teaming up with an offshore real estate staffing solutions company such as ShoreAgents is a great alternative. By doing so, you can guarantee smooth operations as all necessary tools and equipment are already in place.
Provide clear expectations and offer regular feedback. Fostering open communication is also essential for remote work setup. By promoting a positive work culture, virtual staff members can enjoy working!
Outsourcing to the Philippines is wise due to the country’s vast pool of highly skilled workers. Constant training and supportive environment ensure employee retention as well.
Establish clear working hours for your remote staff. You can also consider using scheduling software for meetings and deadlines.
There are more advantages to hiring virtual staff over in-house employees. This includes cost savings on office space, equipment, and access to a larger pool of talent from around the world.
Outsourcing to virtual staff allows you to focus on core operations. This results in improved efficiency and being profitable. You can guarantee that your operations will run smoothly with the help of our expert team at ShoreAgents.